Exchanges & Returns
Want to return a product? No problem! Below you will find the return information:
- Register your product return within the return period.
- Drop off your package at a nearby DHL point.
- Click on ‘Return Product’ and follow the steps to register your return.
- Receive the return label by email within a few minutes.
A product can only be returned in complete new condition. Is there something wrong with the product or packaging? Do not return the product, but please contact our customer service.
Do you still have questions?
If you want to return a product, you can either drop off the package at a DHL service point yourself, or schedule a pickup by the delivery service:
Service Point
Bring your package to a DHL service point at your convenience and send the package for €4.99.
Note! These are the return costs for the Netherlands. Returning a product from Belgium? Then please check the Belgian page about return costs.
Using your email address and order number, you can register your return within 30 days after receipt. Once your return is registered, you will receive a return label by email. With this return label you can drop off your package at a DHL point near you. Customers in the Netherlands can also choose a DHL pick-up. If the package is picked up, the delivery driver will bring the return sticker. Return costs are at your own expense.
We do everything we can to fulfill your order to your satisfaction. You have a statutory cooling-off period of 30 days to return the product without giving any reason, starting on the day of receipt. From the moment of registering the return, you then legally have another 30 days to send the product back. The product can only be returned unused and in its original packaging. After receiving your return, we will credit the following within 5 working days:
- 100% for a product in new condition.
- Up to 75% if the packaging is damaged. Note, this only concerns the original packaging, not the shipping box!
- 0% if the product is defective and has been returned without prior consultation with customer service.
The seller will refund all payments from the customer, including any delivery costs charged by the seller for the returned product, immediately but within 30 days following the day on which the customer notifies the withdrawal. Unless the seller offers to collect the product, they may wait to refund until they have received the product or until the customer has proven that they have returned the product, whichever comes first. The seller will use the same payment method for the refund as the customer used.
It is not possible to exchange a product. When you return a product using the return form, we will refund the purchase amount within 5 working days after receipt and processing of your return. In the meantime, we recommend ordering the correct product directly via our website. This way, you will receive the correct product the next working day. Since we do not charge shipping costs, there are no disadvantages for you.
Accidentally ordered the wrong package, entered an incorrect address, or changed your mind? Our distribution center processes your order within just a few minutes, which means we cannot make changes anymore. However, it is possible to refuse the package at the door. Once we have received your package back, the purchase amount minus €4 refusal costs will be credited within 5 working days.